Shipping policy

Local Shipping (Within Iceland):

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
  • Shipping Method: We utilize Pósturinn to ensure your package reaches you safely and swiftly.
  • Delivery Time: Estimated delivery times vary depending on your location and chosen shipping method. Typically, deliveries within Iceland are completed within 3-5 business days after dispatch.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and your location. You can view the shipping costs at checkout before finalizing your purchase.

International Shipping:

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
  • Shipping Method: We partner with trusted international courier services to deliver your order to destinations worldwide.
  • Delivery Time: International delivery times may vary depending on customs clearance and your location. Typically, deliveries are completed within 7-14 business days after dispatch.
  • Shipping Costs: International shipping costs are calculated based on the weight of your order and your location. You can view the shipping costs at checkout before finalizing your purchase.
  • Customs and Duties: Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information about potential fees before placing your order.

Order Tracking:

  • Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online.
  • If you have any questions or concerns about the status of your order, please don't hesitate to contact us at hugrnordic@gmail.com.

Shipping Restrictions:

  • We strive to fulfill orders promptly; however, please note that unforeseen circumstances such as holidays, weather conditions, or logistical issues may cause delays in delivery. We appreciate your patience and understanding in such situations.
  • At this time, we are unable to ship to P.O. boxes. Please provide a physical address for delivery when placing your order.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Returns Policy.

Thank you for choosing Hugr! If you have any further questions or need assistance, feel free to reach out to us. We're here to help!